Credit Card Authorization. With this section we clarify how we authorise credit cards through our payment partner Stripe. In order to provide the best possible service, we seek to exclude fraudulent and/or malicious users from our platform by performing a temporary hold of a small sum on the provided credit card(s). We clarify in this section also, that this card authorization is not a regular payment and will always be released to the provided credit card after seven banking days.
Payment for Service Usage. We have added this section to increase transparency on how Genesis Cloud initiates a payment or a series of payments on customers’ behalf, how the frequency of payments (e.g. one-time or recurring) is defined and how the payment amount is determined. This doesn’t change any of our pricing or payment procedures, just adds more clarification on the matter.
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Your Genesis Cloud TeamWritten on March 24th, 2022 by Julia Bauer